DIG Info: Your Questions, Our Answers

We’re here to help. If you don’t find what you need, feel free to contact us.

FREQUENTLY ASKED QUESTIONS

Account

  • Sometimes email providers will inadvertently mark these emails as spam and block them from your inbox. Magic link emails come from our rewards program provider, Thanx. Please try these troubleshooting steps to retrieve your magic link:

    1. Look for an email from Dig Rewards ([email protected]) with the subject: ‘Log in to your Dig rewards program account’

    2. Check your spam folder

    3. Add [email protected] to your contact list

    4. Go back to the DIG website/app and click ‘Resend Magic Link’

    If issues persist, reach out to [email protected]

  • Some email service providers will scan links within emails to make sure they are safe. Unfortunately, this invalidates the DIG rewards login link. Please try these troubleshooting steps if your login link isn’t working:

    1. Make sure that you are opening the link on the same device that you requested it from (i.e. If you attempted to log in to DIG from your computer, you must click the magic link from your computer, not your phone)

    2. Go back to the DIG website/app and click ‘Resend Magic Link’

    3. Try using a non-corporate email address

    4. If you must use a corporate email, have your company’s IT department whitelist the @thanx.com and @diginn.com email domains

    5. If issues persist, reach out to [email protected]

    If you need immediate assistance placing a catering order, please reach out to [email protected]

Open Orders

  • We're sorry that your DIG experience was less than ideal. Please report the issue via our order feedback form so that our Guest Experience team can make it right.

  • Please try the store directly by phone – the number is listed on our locations page. If you cannot reach the store (this may happen during peak hours), please use the order feedback form, and our Guest Experience team will assist you as soon as they can.

  • Please reach out to the third party platform support directly to resolve the issue. However, we’d like to make it right – please use the order feedback form, and our Guest Experience team will reach out to you as soon as they can.

  • It's possible that it went to your spam folder. If you still can’t locate the confirmation, please submit a request via the order feedback form.

Menu & Nutrition

  • At DIG, we take food allergens very seriously. Our nutrition page is the best source for information on ingredients, nutritional content, and allergens.

    Since we prepare all of our food from scratch each day in our open kitchens, we can’t guarantee the complete separation of allergen foods from non-allergen foods. Since there’s always this risk, we kindly recommend that customers with a severe food allergy do not dine with us for their own safety.

    That being said, we do our due diligence to minimize cross-contact with employee best practices and standard operating procedures on how to handle allergens in the kitchen.

  • Mindfully sourced. People care more than ever about what’s in their food, where it comes from and how it’s grown. We realize there is a lot of information and noise out there, and we feel like it’s our responsibility to help make sense of it all. Put another way, our sourcing team and our chefs sweat the small details on the back of a label so you don't have to.

    Below are three guidelines we follow when sourcing food:

    1. Eat real good food, only the stuff that you would feed your family

    When we don't understand how an ingredient is produced, or grown, we don't buy it and it doesn't go on the menu. We're pushing for short shelf-life, fresh ingredients in an industry that has worked to chemically preserve food as long as possible. Simply put, if we don't feel safe eating it, then it doesn't go on our plate. In our food, there are:

    no hydrogenated fats

    no artificial coloring

    no artificial flavoring

    no high fructose corn syrup

    no added artificial sweeteners

    2. Quality and transparent ingredients, defined our way

    Quality means that we inspect all ingredients with a fine-toothed comb, including how they are grown, what they are preserved with, where they come from, and of course, their flavor. We have direct conversations with our farmers on our high volume items to ensure full transparency and that the same quality and care is used.

    3. Reasonably priced, yet mindfully sourced

    We think everyone should have access to real good food, at an affordable price per plate. Accordingly, we try to balance quality and naturally grown products with price. Mindfully sourced ingredients strike the balance between food as a commodity (such as iceberg lettuce) and food that is high-end and out of reach (such as foie gras). At DIG, you pay for the true value, not a premium for marketing jargon.

Payment

  • All our restaurants accept standard credit cards, as well as Apple Pay, Google Pay, Chase Pay, Samsung Pay, and tap-to-pay. You can earn rewards through any of the above payment types as long as your card is enrolled with DIG Rewards, which you can do in the DIG app (available for iOS or Android). We also accept cash, and you can earn reward progress for cash payments by uploading a receipt in the DIG app.

  • Yes! Gift cards are available for purchase at any of our locations. At this time, gift cards are available for in-store purchases only.

    To check the balance of your gift card, visit the link here.

  • Yes! However, we offer tax exemption on catering orders only. There will be a field at checkout for your Tax Exempt ID. Please feel free to reach out to [email protected] if you need further assistance in removing the tax from your order.

  • Only credit is accepted for delivery orders at this time.

GENERAL

  • We do! You can earn $5 for every $50 you spend with our loyalty program, and get $5 off just for signing up. Join DIG Rewards by downloading our iOS or Android app.

    Prefer ordering on the website? Sign up at order.diginn.com.

    Learn more about our rewards program here.

  • You bet! We offer pick-up and delivery catering in New York City, Boston, Rye, Philadelphia, and Bridgewater. To place an order, head here, or see our catering FAQ to learn more.

  • Group ordering makes it easy to place an order for a group of 20 people or fewer. Instead of members of your group placing separate orders, group ordering allows you to collect everyone’s individual selections under one order. Whether you’re making lunch plans with co-workers, hanging with friends, or feeding a family, group ordering is a great option to make sure everyone gets exactly what they want without the logistical hassle of collecting detailed orders from every member of your group.

    How it works:

    1. Start a group order at order.diginn.com/group-order

    2. Share the group order link with your group

    3. Individuals add items to your group order

    4. Once everyone's order is in, proceed to checkout

  • Please reach out to [email protected] for questions pertaining to sizing, product availability and return policy

  • Lovely. All media inquiries can be directed to [email protected].

Dig Catering - FAQs

General

  • You bet! We offer pick-up and delivery catering in NYC, Brooklyn, Queens, Boston, Philadelphia, Rye, Stamford, Georgetown, and Bridgewater.

  • We request all orders to be placed via our catering order page here. This helps us ensure a more seamless and secure ordering process. Any questions? You can always reach us at [email protected].

  • Since pricing can slightly vary depending on where you are located, the best way to look at pricing is to start by going to order.diginn.com/catering, input your delivery address, and you will be directed to the closest location. There you will see our catering menu with prices and can start adding items to your cart. Don’t need to place it right away? No worries, just log back in once you’re ready and your order will still be in your cart. Easy peasy. If you run into any snags just reach out to [email protected] and our catering team will be happy to help.

  • Catering deadlines vary by restaurant. For the majority of our system, we ask that any catering orders be placed by 5pm of the day prior to your event - but we try our best to accommodate any last minute requests. Just reach out to [email protected] and we’ll see what we can do!

  • Catering is available for parties of any size. Party of 1? Order catering trays for your weekly meal prep and say goodbye to TV dinners. Family of 4? Our catering offerings are great for feeding hungry little ones with plenty of leftovers to cover tomorrow’s lunch.

    We also have other options for feeding smaller groups:

    • Our Big DIG Dinner Box feeds 4 people. You choose 2 proteins, 2 bases, 5 sides, and 2 sauces, and we put it all together for you to take home and enjoy with your group (or use it for personal meal prep!).

    • Group ordering makes it easy to place an order for a group of 20 people or fewer. Instead of members of your group placing separate orders, group ordering allows you to collect everyone’s individual selections under one order. Whether you’re making lunch plans with co-workers, hanging with friends, or feeding a family, group ordering is a great option to make sure everyone gets exactly what they want without the logistical hassle of collecting detailed orders from every member of your group. Start a group order at order.diginn.com/group-order.

  • You can order as much catering as you’d like to feed your guests! Each catering tray package ranges from feeding 10 people to feeding 30, but we also have individual bowls and a la carte trays available to supplement.

  • Got a couple RSVPs overnight? Meeting was pushed by a few hours? No problem! We just ask that all edits be submitted by 2 PM the day before your event. To request your change, please email [email protected].

  • We totally understand - a meeting gets canceled, an event delayed. Email us at [email protected] and we’ll be happy to work with any scheduling changes.

    Canceling within 24 hours, we’ll refund 50% of your order’s total. With less than 12 hours notice, cancellations are non-refundable. Outside of that, there’s no penalty. The more heads-up we have, the better!

  • Please shoot an email with your event details to our catering team at [email protected]. We would love to hear more about your needs.

Menu

  • One tray has 8-10 servings, with each serving size similar to our individually-packaged bowl portions.

  • You can order in two formats: individual bowls or tray catering.

  • If you request them on the checkout page, our catering orders will come with utensils. All tray catering will arrive with the same bowls that we use in our restaurants. Need something to serve with? We got you! You’ll see an option to request serving utensils on the checkout page as well.

  • Our catering menu has many dishes that accommodate dietary restrictions! Allergens, as well as vegan-friendly items, will be indicated on our menu. To help inform guests with allergies or sensitivities, “Big 8” allergens will be explicitly labeled on bowls and catering tray line-cards as well.

    That said, please indicate any allergens in your party under the order’s “special instructions” at checkout, so the team can take all possible precautions to avoid cross-contamination. To read more about our allergen policies, please see our nutrition page here. If you have additional questions about ingredients or allergens, please email [email protected].

Payment

  • We accept catering orders of all sizes! To have your catering delivered, we ask for a $150 minimum.

  • Yes, we do! Our house accounts have monthly billing, which is a great option for corporate clients looking to place a large volume of catering orders. If you’re interested in setting up a catering house account, please email [email protected].

  • Of course! Email [email protected] to get started.

  • Tipping is optional, but gratuity for our drivers can be added at checkout and any amount is always appreciated.

  • Yes! We offer tax exemption on catering orders only. There will be a field at checkout to enter your Tax Exempt ID. If you have any questions, please reach out to [email protected].

  • So we can ensure your catering order is created in a timely manner, please reach out to [email protected] with your voucher at least 24 hours in advance. Then, our catering team will approve your address so you’re able to place the order. After ordering, you’ll receive an invoice to coordinate payment with your internal Accounting contact.