# DIG (Dig Inn) — full text

> DIG, also known as Dig Inn, is a fast-casual restaurant brand serving
> scratch-cooked seasonal bowls, salads, proteins and sides, with restaurants in
> the northeastern US and Washington, DC area. Online ordering covers pickup,
> delivery, catering (https://catering.diginn.com/) and Dig Inn Annex office
> delivery. TODO: parent company name and any sibling brands, with URLs — not
> stated anywhere on the site.

## How to order

- Web: https://www.diginn.com/ (pickup and delivery). Catering has its own site:
  https://catering.diginn.com/
- App: DIG on iOS (https://apps.apple.com/us/app/dig-seasonal-fresh-food/id900117346)
  and Android (https://play.google.com/store/apps/details?id=com.diginn.diginn.android.app)
- Handoff modes offered online: pickup, delivery, catering pickup, catering
  delivery, and Dig Inn Annex.
- Third-party delivery: orders placed through Uber Eats, DoorDash, Grubhub or
  other platforms are supported by that platform, not by DIG.
- Group ordering: a host starts an order and shares the link; everyone's
  selections arrive as one order. Intended for groups of 20 people or fewer.
- Delivery orders are credit only. Cash is accepted in restaurants.
- Locations: https://www.diginn.com/locations/
- Menu with no location selected: https://www.diginn.com/menu/242534/ (restaurant
  menu) and https://catering.diginn.com/menu/242535/ (catering menu)

## The menu

- Scratch-cooked bowls, salads, proteins and sides; the menu changes seasonally.
- Prices and item availability vary by location. Choose a location on the menu
  page to see its prices; there is no single national price.
- The brand's sourcing statement says its food contains "no hydrogenated fats",
  "no artificial coloring", "no artificial flavoring", "no high fructose corn
  syrup" and "no added artificial sweeteners".
- Allergens are marked with icons on the nutrition page: Peanut, Milk, Gluten,
  Egg, Soy, Walnuts, Sesame, Fish, Shellfish, Cashew, and Vegan.
- Allergen statement, in the brand's words: "we can't guarantee the total
  separation of foods with allergens and foods without." and "If you have a
  severe food allergy, we kindly recommend that you do not dine with us for your
  own safety."
- DIG does not accommodate "modifications, notes, or special requests beyond the
  options offered online."
- Nutrition and allergens: https://www.diginn.com/nutrition/
- Ingredients list (Fall 2026, PDF):
  https://storyblok.pleinaircdn.com/f/274373/x/a603c69805/ingredient-list-fall-2026.pdf
- Nutrition info (Fall 2026, PDF):
  https://storyblok.pleinaircdn.com/f/274373/x/7a84c6a7bd/dig-nutrition-fall-2026-1.pdf

## Catering

- Pickup and delivery catering in NYC, Brooklyn, Queens, Boston, Philadelphia,
  Rye, Stamford, Georgetown and Bridgewater.
- Orders of any size; catering delivery has a $150 minimum.
- Most restaurants ask for catering orders by 5pm the day before the event; edits
  by 5 PM the day before. Deadlines vary by restaurant.
- Cancellation: within 24 hours, 50% refund; with less than 12 hours notice,
  non-refundable.
- One tray has 8-10 servings. Packages feed from 10 to 30 people. Individual
  bowls and a la carte trays are also available.
- Tax exemption applies to catering orders only.
- House accounts with monthly billing and recurring orders are available by
  email.
- Contact: catering@diginn.com

## Dig Inn Annex

- Office delivery program: "Free delivery, no minimums." Sign up by form at
  https://www.diginn.com/dig-annex/

## What we do not do

- No cash payment on delivery orders.
- No special requests or modifications beyond the options offered online.
- Tax exemption is not available on non-catering orders.
- Third-party delivery orders are not supported directly by DIG.
- TODO: reservations — not stated. The FAQ routes event hosting to
  catering@diginn.com; confirm whether restaurants take reservations.
- TODO: food shipping — not stated. Only physical gift cards are said to ship.

## Locations & hours

- Restaurants in New York (Manhattan, Brooklyn, Rye Brook), Massachusetts
  (Boston, Cambridge), Pennsylvania (Philadelphia, Ardmore, Jenkintown),
  Washington DC, Connecticut (Stamford), New Jersey (Bridgewater), Maryland
  (Bethesda) and Virginia (Ashburn).
- Every location has its own page under https://www.diginn.com/locations/ and
  its own phone number. The sitemap lists them all:
  https://www.diginn.com/sitemap.xml
- Hours vary by location; check the location page. No national hours are
  published.

## Rewards, gift cards and support

- Loyalty program: Dig Inn Rewards. 10 points for every dollar spent and $5 off
  for signing up. The app is not required; you can sign up and redeem on the
  website. Redeemable points expire after 6 months. One reward per purchase.
- Tiers, reset each calendar year: Sous Chef (0-499), Executive Sous Chef
  (500-1,499), Chef de Cuisine (1,500-4,999), Executive Chef (5,000+).
- TODO: catering and rewards — /loyalty/ says both that catering earns 1 point
  per dollar and that catering orders "do not accrue loyalty points". Confirm
  which is current.
- Rewards: https://www.diginn.com/loyalty/ · terms (PDF):
  https://storyblok.pleinaircdn.com/f/274373/x/1f2f713254/dig-rewards.pdf
- Gift cards: sold in restaurants and online, redeemable in store and online, no
  expiry. E-gift and physical cards (shipping fees apply) at
  https://dig.digitalgiftcardmanager.com/ · balance:
  https://www.storecard.com/M/DIG
- In-store payment: credit cards, Apple Pay, Google Pay, Chase Pay, Samsung Pay,
  tap-to-pay, and cash.
- Order issues: call the store for an open order; use the order feedback form
  for a completed one (https://go.momos.com/skN7z).
- TODO: order-issue process — /faqs/ sends guests to the feedback form, /app/
  says email contact@diginn.com with a 24-hour response. Confirm which is
  current.
- Email: contact@diginn.com (general), catering@diginn.com, press@diginn.com,
  merch@diginn.com
- FAQ: https://www.diginn.com/faqs/

## Fundraisers

- "Dig Inn commits to donating 30% of product sales (excluding any tax, delivery,
  gift card purchases and alcohol purchases)." $150 minimum. Book at
  https://diginn.force4good.com/ · details:
  https://www.diginn.com/fundraiser-and-donation/

## Careers

- https://www.diginn.com/careers/ · openings: https://boards.greenhouse.io/diginn

## FAQ, in full

Copied from https://www.diginn.com/faqs/ as published on 2026-09-23.

TODO: the two account questions ("I never received the magic link email…" and
"I received the magic link email, but the link doesn't work") are left out. They
tell guests to whitelist @thanx.com and email dig@thanx.com, but sign-in on this
site now runs on Olo Borderless. Confirm with the brand whether they are still
accurate before adding them.

### Orders

**I had an issue with my recent Dig Inn order.**
We're sorry that your Dig Inn experience was less than ideal. Please report the
issue via our order feedback form (https://go.momos.com/skN7z) so that our Guest
Experience team can make it right.

**I have an issue with an open order from the Dig Inn website or app.**
Please try the store directly by phone – the number is listed on our locations
page (https://www.diginn.com/locations/). If you cannot reach the store (this may
happen during peak hours), please use the order feedback form
(https://go.momos.com/skN7z), and our Guest Experience team will assist you as
soon as they can.

**I have an issue with an open order from a third party platform.**
Please reach out to the third party platform support directly to resolve the
issue. However, we'd like to make it right – please use the order feedback form
(https://go.momos.com/skN7z), and our Guest Experience team will reach out to you
as soon as they can.

**What happened to my order confirmation email?**
It's possible that it went to your spam folder. If you still can't locate the
confirmation, please submit a request via the general inquiries form
(https://us-restaurant.momos.io/forms/2812040f-5b9c-4ba2-9890-fbc14585553b?id=b1e727e3-97d4-47df-997e-e2b3d8a7bd9b).

### Menu & nutrition

**Where can I find your nutrition and allergen information?**
At Dig Inn, we take food allergens very seriously. Our nutrition page
(https://www.diginn.com/nutrition/) is the best source for information on
ingredients, nutritional content, and allergens.

Since we prepare all of our food from scratch each day in our open kitchens, we
can't guarantee the complete separation of allergen foods from non-allergen
foods. Since there's always this risk, we kindly recommend that customers with a
severe food allergy do not dine with us for their own safety.

That being said, we do our due diligence to minimize cross-contact with employee
best practices and standard operating procedures on how to handle allergens in
the kitchen.

**What is your sourcing philosophy?**
Mindfully sourced. People care more than ever about what's in their food, where
it comes from and how it's grown. Our sourcing team and our chefs sweat the small
details on the back of a label so you don't have to.

1. Eat real good food, only the stuff that you would feed your family. When we
   don't understand how an ingredient is produced, or grown, we don't buy it and
   it doesn't go on the menu. In our food, there are: no hydrogenated fats, no
   artificial coloring, no artificial flavoring, no high fructose corn syrup, no
   added artificial sweeteners.
2. Quality and transparent ingredients, defined our way. We inspect all
   ingredients, including how they are grown, what they are preserved with, where
   they come from, and their flavor. We have direct conversations with our
   farmers on our high volume items.

TODO: the published answer promises "three guidelines" and stops after two.
Ask the brand for the third or have the FAQ corrected.

### Payment

**What payment methods do you accept in your restaurants?**
All our restaurants accept standard credit cards, as well as Apple Pay, Google
Pay, Chase Pay, Samsung Pay, and tap-to-pay. You can earn rewards through any of
the above payment types as long as your card is enrolled with Dig Inn Rewards,
which you can do in the Dig Inn app. We also accept cash, and you can earn reward
progress for cash payments by uploading a receipt in the DIG app.

**Do you offer gift cards?**
Yes! Gift cards are available for purchase at any of our locations and are
redeemable in-store or online. To check the balance of your gift card, visit
https://www.diginn.com/gift-cards/.

**Do you offer tax exemption?**
Yes! However, we offer tax exemption on catering orders only. There will be a
field at checkout for your Tax Exempt ID. Please feel free to reach out to
catering@diginn.com if you need further assistance in removing the tax from your
order.

**Can I pay with cash when ordering for delivery?**
Only credit is accepted for delivery orders at this time.

### General

**Do you have a rewards program?**
We do! You can earn 10 points for every dollar spent, and you get $5 off just for
signing up. Join Dig Inn Rewards in the iOS or Android app, or sign up on the
website. More: https://www.diginn.com/loyalty/

**Do you offer catering?**
You bet! We offer pick-up and delivery catering in all the cities we are located
in, and in almost all Dig Inn locations. Order at https://catering.diginn.com/.

**What is group ordering?**
Group ordering allows you to initiate an order as the host, share the link with
friends, and receive your orders together.

**How can I learn more about Dig Inn merch?**
Please reach out to merch@diginn.com for questions pertaining to sizing, product
availability and return policy.

**I have a media request, who do I contact?**
All media inquiries can be directed to press@diginn.com.

### Catering

**Can I order catering from Dig Inn?**
You bet! We offer pick-up and delivery catering in NYC, Brooklyn, Queens, Boston,
Philadelphia, Rye, Stamford, Georgetown, and Bridgewater.

**How can I place a Dig Inn catering order?**
We request all orders to be placed via our catering order page
(https://catering.diginn.com/). Any questions? You can always reach us at
catering@diginn.com.

**How do I get a quote?**
Since pricing can slightly vary depending on where you are located, the best way
to look at pricing is to start by going to https://catering.diginn.com/, input
your delivery address, and you will be directed to the closest location.

**Can I order catering the day of my event?**
Catering deadlines vary by restaurant. For the majority of our system, we ask
that any catering orders be placed by 5pm of the day prior to your event - but we
try our best to accommodate any last minute requests. Just reach out to
catering@diginn.com and we'll see what we can do!

**What is the minimum group size for a catering order?**
Catering is available for parties of any size. For smaller groups: the Big DIG
Dinner Box feeds 4 people (you choose 2 proteins, 2 bases, 5 sides, and 2
sauces), and group ordering makes it easy to place an order for a group of 20
people or fewer.

**What do you suggest to order for an event with a large group?**
You can order as much catering as you'd like to feed your guests! Each catering
tray package ranges from feeding 10 people to feeding 30, but we also have
individual bowls and a la carte trays available to supplement.

**Can I make an edit to my order?**
We just ask that all edits be submitted by 5 PM the day before your event. To
request your change, please email catering@diginn.com.

**What is your cancellation policy?**
Email us at catering@diginn.com and we'll be happy to work with any scheduling
changes. Canceling within 24 hours, we'll refund 50% of your order's total. With
less than 12 hours notice, cancellations are non-refundable. Outside of that,
there's no penalty.

**Can I host an event at Dig Inn?**
Please shoot an email with your event details to our catering team at
catering@diginn.com.

**How much food comes in a catering tray?**
One tray has 8-10 servings, with each serving size similar to our
individually-packaged bowl portions.

**How is the catering packaged?**
You can order in two formats: individual bowls or tray catering.

**Will my catering order include utensils, plates, etc.?**
If you request them on the checkout page, our catering orders will come with
utensils. All tray catering will arrive with the same bowls that we use in our
restaurants. You'll see an option to request serving utensils on the checkout
page as well.

**What vegan/gluten-free/vegetarian/allergen-free options do you have?**
Our catering menu has many dishes that accommodate dietary restrictions!
Allergens, as well as vegan-friendly items, will be indicated on our menu. To
help inform guests with allergies or sensitivities, "Big 8" allergens will be
explicitly labeled on bowls and catering tray line-cards as well. Please email
any allergens in your party to catering@diginn.com so the team can take all
possible precautions to avoid cross-contamination.

**Is there a minimum purchase on catering orders?**
We accept catering orders of all sizes! To have your catering delivered, we ask
for a $150 minimum.

**Do you offer house accounts?**
Yes, we do! Our house accounts have monthly billing. To set one up, email
catering@diginn.com.

**Can I set up recurring weekly or monthly catering orders?**
Of course! Email catering@diginn.com to get started.

**Do you have a recommendation on gratuity?**
Tipping is optional, but gratuity for our drivers can be added at checkout and
any amount is always appreciated.

**We are a tax exempt organization, do you offer tax exemption?**
Yes! We offer tax exemption on catering orders only. Email catering@diginn.com
with your tax-exemption certificate.

**How do I pay with a school voucher?**
Reach out to catering@diginn.com with your voucher at least 24 hours in advance.
The catering team will approve your address so you're able to place the order.
After ordering, you'll receive an invoice to coordinate payment with your
internal Accounting contact.